refund policy

Refund Policy

Last Updated: 1 August 2026

At AuraSkin ZA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all included accessories.

  • Be accompanied by proof of purchase (order confirmation or receipt).

For hygiene and safety reasons, products that have been opened, used, damaged through misuse, or altered cannot be returned unless they are defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email us at admin@auraskinza.co.za with:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

We will review your claim and arrange a replacement, repair, or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • Your refund will be processed back to your original payment method.

  • Please allow 5–10 business days for the funds to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged on arrival, or if the incorrect item was sent.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the return is the result of our error (incorrect, defective, or damaged product), AuraSkin ZA will cover the return shipping costs.

Order Cancellations

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must instead follow our return process.

Non-Returnable Items

The following items cannot be returned:

  • Used or opened personal care products

  • Products damaged through misuse or improper handling

  • Items returned without proof of purchase

These exclusions do not affect your rights under applicable South African consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: admin@auraskinza.co.za

We aim to respond to all enquiries within 1 business day.