Privacy Policy

Last updated: 24 September 2026

At AuraSkin ZA, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, purchasing our products, contacting our team, or otherwise interacting with our brand.

This Privacy Policy explains how AuraSkin ZA collects, uses, stores and shares personal information when you use our online store and services.

1. Information We Collect

When you interact with AuraSkin ZA, we may collect information such as:

• Your name and surname
• Email address
• Phone number
• Billing and delivery address
• Order and purchase information
• Information relating to returns, refunds and customer-support enquiries
• Device, browser and website usage information
• IP address and similar technical information
• Marketing preferences
• Information you voluntarily provide when contacting or interacting with AuraSkin ZA

Payment information may be processed securely by the payment providers available through our store. AuraSkin ZA does not necessarily receive or store your complete payment-card details.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Provide order confirmations, tracking information and other transactional communications
• Process returns, exchanges and refunds
• Respond to questions and provide customer support
• Maintain and improve our website, products and customer experience
• Detect and prevent fraudulent or suspicious activity
• Meet legal, accounting and regulatory obligations
• Provide marketing and promotional communications where permitted
• Measure the effectiveness of our advertising and marketing
• Personalise your experience with AuraSkin ZA

3. Shopify

Our online store is powered by Shopify, which provides the ecommerce technology that enables us to offer our products and services online.

Information submitted through our store may therefore be processed by Shopify in connection with providing its services to AuraSkin ZA.

Shopify may process information in countries outside South Africa in accordance with its own privacy practices and applicable data-protection requirements.

4. Payments

Payments made through the AuraSkin ZA website may be processed by third-party payment service providers.

These providers may collect and process information required to authorise and complete your transaction. Their handling of your information may also be governed by their respective privacy policies and security practices.

5. Delivery & Service Providers

We may share information necessary to fulfil your order with companies that assist AuraSkin ZA in operating our business.

This can include courier and logistics providers, payment processors, ecommerce technology providers, customer-support services, marketing platforms and other service providers.

We only provide information reasonably necessary for these services or as otherwise permitted or required by law.

6. Marketing & Advertising

AuraSkin ZA may use advertising and analytics technologies to understand how customers interact with our website and advertisements.

This may involve information being processed by advertising, analytics or social-media platforms to measure campaign performance, understand customer behaviour and display relevant advertising.

Where required, you may be provided with choices regarding cookies and certain forms of tracking.

You can also unsubscribe from promotional emails by using the unsubscribe option contained in applicable marketing communications.

7. Cookies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance and support advertising and analytics.

Some cookies are necessary for the website and checkout to function correctly, while others may be used for analytics, personalisation or marketing.

Your ability to control cookies may depend on your browser, device and the consent options presented on our website.

8. Protecting Your Information

We take reasonable steps to safeguard personal information under our control against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal obligations.

When information is no longer reasonably required, it may be deleted, destroyed or anonymised where appropriate and subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights regarding your personal information, including requesting access to or correction of certain personal information held about you.

You may also contact us regarding deletion, objection, restriction or withdrawal of consent where those rights apply.

Certain information may need to be retained where AuraSkin ZA has a lawful reason or obligation to retain it.

11. Children's Privacy

Our products and online store are not specifically directed toward children. We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful.

12. South African Privacy Law

AuraSkin ZA handles personal information with regard to applicable South African privacy and data-protection requirements, including the Protection of Personal Information Act, 2013 (POPIA) where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or privacy practices.

The latest version will be published on the AuraSkin ZA website with an updated revision date.

14. Contact AuraSkin ZA

If you have questions about this Privacy Policy, how your personal information is handled, or would like to make a privacy-related request, please contact:

AuraSkin ZA
South Africa
Email: admin@auraskinza.co.za