Refund policy

Return & Refund Policy

At AuraSkin ZA, your satisfaction and confidence in our products are important to us. We take care to ensure every order reaches you in the condition you expect.

Returns

If you change your mind about your purchase, you may request a return within 7 days of receiving your order.

To qualify for a change-of-mind return, the product must be:

Unused and unopened
In its original packaging
In the same condition in which it was received
Accompanied by proof of purchase or your AuraSkin ZA order number

To begin a return, contact us at admin@auraskinza.co.za before sending the product back.

Skincare & Beauty Products

Due to the personal and hygienic nature of skincare and beauty products, we generally cannot accept change-of-mind returns on products that have been opened, used or had their hygiene seal removed.

This includes masks, skincare treatments and other AuraSkin products intended for direct contact with the skin.

Beauty Devices

AuraSkin beauty devices, including LED skincare devices, must be unused and returned with their original packaging, accessories, components and documentation to qualify for a change-of-mind return.

Products that have been used generally cannot be returned simply because you changed your mind.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If you receive an item that is damaged, defective or different from what you ordered, contact us at admin@auraskinza.co.za as soon as reasonably possible.

Please include your order number and, where possible, clear photographs or videos showing the problem. Our team will assess the issue and provide an appropriate solution, which may include a replacement, exchange or refund.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be processed to your original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Return Shipping

For approved change-of-mind returns, the customer may be responsible for the cost of returning the product to AuraSkin ZA.

Where a return is required because AuraSkin ZA supplied an incorrect, damaged or defective product, we will provide further instructions regarding the return or replacement process.

Order Cancellations

If you need to cancel or change an order, please contact admin@auraskinza.co.za as soon as possible.

We will do our best to accommodate your request before the order has been processed or dispatched. Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible.

Bundles & Promotional Offers

Products purchased as part of a bundle, set or promotional offer may need to be returned together to qualify for a full refund. Where only part of a promotion is returned, any refund may be adjusted to account for the products retained, where permitted by applicable law.

Your Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or restrict any rights or remedies available to consumers under applicable South African consumer law, including the Consumer Protection Act, where applicable.